FAQ

ABOUT WINE&TRUFFLE
Q. What is Wine&Truffle?
A. Wine&Truffle is the online retail shop from independent wine merchant Il Tastevin LTD.
Q. Why is my invoice from Il Tastevin LTD.?
A. Il Tastevin LTD is the registered company managing Wine&Truffle website and it is financially responsible to invoice purchases.
Q. Can you outsource wine not listed in your website?
A. Yes, we can. Wine not imported by us directly can be outsourced for a minimum order of 12 bottles.
Use the contact form on our website for enquiries.

PRODUCTS
Q. What is truffle?
A. A truffle is the fruiting body, or fungus, of the genus Tuber. Similar to mushrooms, truffles can look a bit like potatoes. They are found in close association with the roots of trees and they feature a distinctive aroma and taste.
Q. Why fresh truffles are so expensive?
R. Truffles are very expensive because it’s not possible to farm them. They naturally grow by tree roots and require a specific kind of soil and climate conditions.
Q. Why do fresh truffles come in already made weight?
A. Truffles come in whole pieces and to preserve them for longer they cannot be cut.
Q. Can I freeze fresh truffles?
A. No you shouldn’t. They will lose their aroma and taste.
Q. How do I keep a fresh truffle?
A. The best way to preserve truffles is to wrap them up in kitchen paper which needs to be changed regularly every day.
Q. How long can I keep a fresh truffle before using it?
A. Usually to keep the freshness and flavor we suggest consuming it within 2/3 days.
Q. Can I order fresh truffle when not in season?
A. No you can’t. Truffles are seasonal and depending on which variety they only grow for a limited number of months during the year.
Q. What is a limited production wine?
A. It’s a wine produced in a small amount of bottles every vintage.
Q. Are limited production wine more expensive?
R. Not necessarily. A small production could be the result of many aspects such as the size of the wine yards – small winemakers tend to have small plots - and the reduction of yield in order to obtain better quality.
Q. Why are there sediments in the wine?
A. Sediments can come either from the age of the wine or from the fact that the wine was not filtered before bottling.

ORDERS
Q. Is there a minimum order when buying from Wine&Truffle?
A. No there isn’t, you can order as many bottles you like according with the available stock.
Q. Can I buy mixed cases of wine?
A. Yes you can.
Q. Can I order wine and truffle together?
A. Yes you can, however the order will be dispatched in two separate deliveries. Check our delivery page below for more info.
Q. Can I make an order from overseas?
A. No you can’t. Wine&Truffle will only accept and dispatch orders within the UK.


DELIVERIES
Q. Why do I receive two deliveries when ordering both wine and truffle products?
A. Whilst the wines come from our warehouse in Greater London, truffle products come from our partner which, in order to deliver the freshest products, will dispatch directly soon as the products arrive from Italy.
Q. Why the deliveries are taking up to 7 working days?
A. Some products, especially fresh truffles, arrive from Italy once a week as we want to make sure you will be delivered the freshest available products.